Refund and Cancellation Policy — GroundTruth

1. What You're Paying For

GroundTruth's free Quick Estimate mode requires no payment and this policy does not apply to it. The paid product is Advanced/Pro Mode: continuous access to the full 18-tab workbench, model export, and unlimited saved snapshots, for as long as your subscription remains active. You are not purchasing a one-time deliverable or a guaranteed engineering outcome — you are purchasing access to the tool itself, on the terms and with the limitations described in the Terms and Conditions and the Engineering Disclaimer on the Privacy Policy page.

2. Billing

• Advanced/Pro Mode is billed on a recurring basis (monthly or annually, as selected at checkout) through PayMongo (PHP) or Stripe (USD, international cards), depending on your region.
• Your subscription renews automatically at the end of each billing period until you cancel.
• Access to Pro Mode features is granted immediately upon successful payment.

3. Cancellation

• You may cancel your subscription at any time from your account settings, or by emailing projects@fesmc.com.ph.
• Cancellation stops future billing but does not end your current paid period early — you keep full Pro Mode access through the end of the period you've already paid for.
• No further charges will occur after cancellation takes effect.

4. No Refunds

All Advanced/Pro Mode subscription payments are non-refundable. This is standard practice for professional engineering and technical software subscriptions generally, and reflects that access is granted in full immediately on payment: once a billing period has been paid for, that period's access has been delivered in full, regardless of how much or how little of it you actually use.

We do not issue refunds for change of mind, for partial or unused time within a period you have already paid for, or on the basis that you disagree with or are dissatisfied by the engineering estimates the Service produced — the Service's screening-level nature and limitations are disclosed before payment, in the Engineering Disclaimer on the Privacy Policy page, and are not a defect entitling you to a refund.

The one exception is billing errors on our part — we will issue a full refund where:

• You were charged due to a technical error (e.g., a duplicate charge, or a charge processed after you had already cancelled).
• You were charged but never actually granted Pro Mode access due to a fault in the Service.

5. How to Request a Refund for a Billing Error

Email projects@fesmc.com.ph with your account email and the transaction reference shown on your PayMongo or Stripe receipt. We aim to respond to every request within 5–7 business days, and to resolve valid requests under Section 4 within 14 business days of approval.

6. Processing Time

Approved refunds are returned to your original payment method via PayMongo or Stripe. Depending on your bank or card issuer, funds may take 5–10 business days to appear on your statement after we process the refund on our end — this final step is outside FESMC's control.

7. Disputes and Chargebacks

If you believe you were charged in error, please contact us directly first at projects@fesmc.com.ph before filing a chargeback with your bank or card issuer — most billing issues can be resolved faster this way. Chargebacks filed without first attempting to resolve the issue with us may result in suspension of your account pending resolution.

8. Contact